JW
John W

1 reviews | Active since Mar 2015

18 Aug 2017, 10:15

Vodacom Overcharging

To whom it may concern

I am utterly disappointed in Vodacom and their poor excuse of a call center. Last month i did a transfer of ownership on a 1 month old contract. Since it has been transferred to my name i now am expected to pay for the following: * Smart Top Up S + * Smart Top Up S + * Handset installment * Caller ID * Caller ID How on earth do i have 2x line rentals on the same number? My bill should be R519 p/m and you ****** are trying to get R1000 out of me every month. I have called the call center over 10 times already and they just say the issue has been logged and you will receive a call in the next 24 hours. I'm sick of hearing these lies. Not a single call from Vodacom. I have lists of reference numbers. I expect this issue resolved before debit order time, else ill be forced to cancel the debit order by my bank.

Never will i ever suggest such a pathetic mobile operator to anyone.

Thanks John

0
Replies (2)
Vodacom
Vodacom's reply18 Aug 2017, 10:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply23 Aug 2017, 12:42
Official

Hi John

As discussed, feedback has been provided.

Have a pleasant day further!

Regards,

RJ