1 reviews | Active since Mar 2015
Vodacom Overcharging
To whom it may concern
I am utterly disappointed in Vodacom and their poor excuse of a call center. Last month i did a transfer of ownership on a 1 month old contract. Since it has been transferred to my name i now am expected to pay for the following: * Smart Top Up S + * Smart Top Up S + * Handset installment * Caller ID * Caller ID How on earth do i have 2x line rentals on the same number? My bill should be R519 p/m and you ****** are trying to get R1000 out of me every month. I have called the call center over 10 times already and they just say the issue has been logged and you will receive a call in the next 24 hours. I'm sick of hearing these lies. Not a single call from Vodacom. I have lists of reference numbers. I expect this issue resolved before debit order time, else ill be forced to cancel the debit order by my bank.
Never will i ever suggest such a pathetic mobile operator to anyone.
Thanks John
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Hi John
As discussed, feedback has been provided.
Have a pleasant day further!
Regards,
RJ
Hi John
As discussed, feedback has been provided.
Have a pleasant day further!
Regards,
RJ
