1 reviews | Active since Sept 2016
VODACOM OVERCHARGES ME BY R2 261-00 - BUT CANNOT EXPLAIN WHY AFTER 02 DAYS OF PHONE CAL;LS FROM ME
<p>MY VODACOM ACCOUNT TOTAL WAS SUPPOSED TO BE DEBITED FROM MY BANK ACCOUNT .</p> <p>BUT NOT ONLY WAS I DEBITED FOR THE AMOUNT THAT WAS DUE , BUT A FURTHER R2 261-00 EXTRA.</p> <p>I UPGRADED TWO WEEKS AGO AND WAS CLEARLY TOLD THERE WOULD BE NO COST TO UPGRADE.</p> <p>BUT HERE I AM WITH R2 261-00 LESS IN MY BANK ACCOUNT.</p> <p>I AM TOTALLY DEVASTATED AS I AM THE SOLE BREAD WINNER AT HOME.</p> <p>I HAVE PHONED SO MANY TIMES , ONE CALL EVEN LASTED AROUND 50 MINUTES.</p> <p>I AM EITHER CUT OFF OR THE CALL IS DISCONNECTED. I AM TRANSFERRED FROM CUSTOMER CARE TO ACCOUNTS TO UPGRADES AND TO THE SOLUTIONS TEAM.</p> <p>I LOGGED ON LIVE ON THE VODACOM WEBSITE AND STARTED TWO CHATS BUT BOTH WERE ALSO ENDED.</p> <p>I AM NOW AT MY WITS END AND CANNOT AFFORD A LAWYER TO RESOLVE THIS.</p> <p>CAN YOU PLEASE HELP ME.</p> <p>TODAY ONLY I SPOKE TO NTOMBANA / ZANELE / ZWELI AND AND AND....</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
STILL NO FEEDBACK FROM VODACOM
HOW CAN YOU TAKE MONEY FROM MY BANK ACCOUNT FOR AN UPGRADE THAT WAS SUPPOSED TO BE FREE????
I HAVE THE QUOTE IN MY POSSESSION AND IT WAS SUPPOSED TO BE FREE..
VODACOM OVERCHARGES ME BY R2 261-00 - BUT CANNOT EXPLAIN WHY AFTER 02 DAYS OF PHONE CALLS FROM ME
MY VODACOM ACCOUNT TOTAL WAS SUPPOSED TO BE DEBITED FROM MY BANK ACCOUNT .
BUT NOT ONLY WAS I DEBITED FOR THE AMOUNT THAT WAS DUE , BUT A FURTHER R2 261-00 EXTRA.
I UPGRADED TWO WEEKS AGO AND WAS CLEARLY TOLD THERE WOULD BE NO COST TO UPGRADE.
BUT HERE I AM WITH R2 261-00 LESS IN MY BANK ACCOUNT.
I AM TOTALLY DEVASTATED AS I AM THE SOLE BREAD WINNER AT HOME.
I HAVE PHONED SO MANY TIMES , ONE CALL EVEN LASTED AROUND 50 MINUTES.
I AM EITHER CUT OFF OR THE CALL IS DISCONNECTED. I AM TRANSFERRED FROM CUSTOMER CARE TO ACCOUNTS TO UPGRADES AND TO THE SOLUTIONS TEAM.
I LOGGED ON LIVE ON THE VODACOM WEBSITE AND STARTED TWO CHATS BUT BOTH WERE ALSO ENDED.
I AM NOW AT MY WITS END AND CANNOT AFFORD A LAWYER TO RESOLVE THIS.
CAN YOU PLEASE HELP ME.
TODAY ONLY I SPOKE TO NTOMBANA / ZANELE / ZWELI AND AND AND....
STILL NO FEEDBACK FROM VODACOM
HOW CAN YOU TAKE MONEY FROM MY BANK ACCOUNT FOR AN UPGRADE THAT WAS SUPPOSED TO BE FREE????
I HAVE THE QUOTE IN MY POSSESSION AND IT WAS SUPPOSED TO BE FREE..
VODACOM OVERCHARGES ME BY R2 261-00 - BUT CANNOT EXPLAIN WHY AFTER 02 DAYS OF PHONE CALLS FROM ME
MY VODACOM ACCOUNT TOTAL WAS SUPPOSED TO BE DEBITED FROM MY BANK ACCOUNT .
BUT NOT ONLY WAS I DEBITED FOR THE AMOUNT THAT WAS DUE , BUT A FURTHER R2 261-00 EXTRA.
I UPGRADED TWO WEEKS AGO AND WAS CLEARLY TOLD THERE WOULD BE NO COST TO UPGRADE.
BUT HERE I AM WITH R2 261-00 LESS IN MY BANK ACCOUNT.
I AM TOTALLY DEVASTATED AS I AM THE SOLE BREAD WINNER AT HOME.
I HAVE PHONED SO MANY TIMES , ONE CALL EVEN LASTED AROUND 50 MINUTES.
I AM EITHER CUT OFF OR THE CALL IS DISCONNECTED. I AM TRANSFERRED FROM CUSTOMER CARE TO ACCOUNTS TO UPGRADES AND TO THE SOLUTIONS TEAM.
I LOGGED ON LIVE ON THE VODACOM WEBSITE AND STARTED TWO CHATS BUT BOTH WERE ALSO ENDED.
I AM NOW AT MY WITS END AND CANNOT AFFORD A LAWYER TO RESOLVE THIS.
CAN YOU PLEASE HELP ME.
TODAY ONLY I SPOKE TO NTOMBANA / ZANELE / ZWELI AND AND AND....