Vodacom overcharges for Data Never used nor Received

<p>I have had a 2GB/month data package and most months this is all I need.</p> <p> </p> <p>On 24/04/2016 I tried a few times to load an additional Data Bundle through the secure Vodacom website Login Portal :(https://myvodacom.secure.vodacom.co.za/), because I could see I was almost through my contract data amount.</p> <p>However, I tried a few times to load additional Data Bundles, but the transactions never went through on the My Vodacom website - NOR did I receive the data at all - i.e. my account was never credited with the additional Data, yet they have BILLED me for it! I.e. I am being charged a ludicrous amount of money for data I NEVER USED nor RECEIVED!</p> <p> </p> <p>Today I saw that Vodacom debited R1500 from my account, and I tried in May three times to resolve this with the Customer Service, and they promised to escalate/resolve this matter - yet still went ahead and charged me R1500 for data that I never used nor received!!</p> <p> </p> <p>This is **************** - and they should see from my data usage over the past 24 months that I never had a bill over R500 in the past two years. </p> <p> </p> <p>I am very unhappy with this level of overcharging and carelessness from Vodacom. I tried several times to place the matter under their attention, and even have an email from Sebastian Dreyer (14/05/2016) at Customer Care, stating that will resolve it within 24-48 hours.</p> <p> </p> <p>Nothing happened, and they still overbilled my Account for NO DATA RECEIVED or USED!</p> <p> </p> <p> </p> <p> </p>