JF
Johanna F

1 reviews | Active since Jul 2011

15 Sept 2016, 22:51

Vodacom Overcharges For Contract Cancellation

<p>I asked Vodacom to move my 2 contract phones over to pre-paid in July.</p> <p> </p> <p>At the end of July, I was charged my usual fee, but did not get ANY airtime (should have got R200 + R135). I was also told that both phones were still on contract.</p> <p> </p> <p>At the end of August, I was charged R951. The phones were now on pre-paid.</p> <p> </p> <p>Given that one phone was on a month-to-month contract, and the other (at R260 per month) was due to expire in October, where did this ridiculous figure come from?</p> <p> </p> <p>Just another example of South African service providers trying to get away with taking extra money?</p>

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Replies (3)
JF
Johanna F's update15 Sept 2016, 22:57
Reviewer Update

Please note I cannot take calls. Please contact me via email or SMS.

Vodacom
Vodacom's reply16 Sept 2016, 07:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

JF
Johanna F's update20 Sept 2016, 00:08
Reviewer Update

Hi Vodacom,

Please note that I have not had any feedback from you on this.

Thanks,

Johanna