1 reviews | Active since Jul 2011
Vodacom Overcharges For Contract Cancellation
<p>I asked Vodacom to move my 2 contract phones over to pre-paid in July.</p> <p> </p> <p>At the end of July, I was charged my usual fee, but did not get ANY airtime (should have got R200 + R135). I was also told that both phones were still on contract.</p> <p> </p> <p>At the end of August, I was charged R951. The phones were now on pre-paid.</p> <p> </p> <p>Given that one phone was on a month-to-month contract, and the other (at R260 per month) was due to expire in October, where did this ridiculous figure come from?</p> <p> </p> <p>Just another example of South African service providers trying to get away with taking extra money?</p>
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Please note I cannot take calls. Please contact me via email or SMS.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi Vodacom,
Please note that I have not had any feedback from you on this.
Thanks,
Johanna
Hi Vodacom,
Please note that I have not had any feedback from you on this.
Thanks,
Johanna
