1 reviews | Active since Oct 2014
Vodacom overcharges
<p>I upgraded my contract last year in November, and was double charged for the Smart Data subscription twice in November, one being for October before I upgraded after I was clearly told you will only get your data and free 10GB in November! I raised a query and received a ref number and have wasted many hours calling and following up only to be told they are still busy. I have a ref number closed message but have had no feedback................</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Nicole,
We are unable to reach you.
Please note that you query was resolved.
Regards,
Cassandra
Best regards,
Dear Nicole,
We are unable to reach you.
Please note that you query was resolved.
Regards,
Cassandra
Best regards,
Hi Cassandra,
I missed your call and am not sure how to reach you, I received the Data as per your message but you stated a credit was passed for the overcharge and invoices sent, however I have just received a copy of the original invoices I have not received a credit? Please advise
Hi Cassandra,
I missed your call and am not sure how to reach you, I received the Data as per your message but you stated a credit was passed for the overcharge and invoices sent, however I have just received a copy of the original invoices I have not received a credit? Please advise