WS
Wayne S

1 reviews | Active since Jul 2011

08 Jun 2017, 17:14

Vodacom Overcharges

<p>For months now since my ugrade I have been overcharged monthly. To spite multiple calls, I have never received a refund nor feedback on the disputes I attempt to log.</p> <p>Today, I spent an hour being bounced between customer care, pre legal, cancellations etc. etc. and was still not even able to log a dispute. Nor cancel my contract when I had finally had enough.</p> <p>I am fairly certain that there could be no worse service than what I have experienced to date with Vodacom.</p>

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Replies (2)
Vodacom
Vodacom's reply09 Jun 2017, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply15 Jun 2017, 17:30
Official

Good Day

Kindly note that you query has now been resolved.

Regards

Dominic

Best regards,