TO
Tokkie O

1 reviews | Active since Oct 2018

12 Oct 2018, 11:46

VODACOM OVERCHARGED VAT - 15.68%

I receive my account this month and the billing amount differed from other months. To my surprize I noticed that I had been charged 15.68% VAT !!!!! Since when has the VAT been increased? This cannot be 'just a mistake' as the computers should be programmed for 15% VAT. It might only be a small amount on my account but multiply that by a few thousand/million (customers) ??? Lots of money in Vodacom's pocket!! So please guys.... check your September 2018 accounts (and all future ones). If I was overcharged with 15.68% VAT so were you ALL MAYBE!! I reported this... still waiting for someone to come back to me.

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Replies (1)
Vodacom
Vodacom's reply14 Oct 2018, 09:28
Official
Dear Customer,

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team