DR
Darynn R
1 reviews | Active since Mar 2011
24 Apr 2019, 10:26
Vodacom Overcharged Subs for 6 months!! !
Vodacom have been incorrectly charged me after my upgrade for 6 months now. The price they quoted me was R200 less than what they are charging me. I have email confirmation. In addition, the voice recordings will confirm the quoted price.
Vodacom have been dodging me and have not resolved this since raised in January. Each month they are charging R200 extra. These are the consultants that are disappearing after they realise that they have been over charging me. This will end up at the ombudsman!!!
Busisiwe M Sissonke P Chervonne K Nkonde K Ruben F
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Replies (3)
Vodacom's replyOfficial
24 Apr 2019, 11:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Apr 2019, 11:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DR
Darynn R's updateReviewer Update
28 Apr 2019, 14:14Can anyone give me advice on how to take this to the ombudsman so that I can hold Vodacom accountable for this? I still have not received any resolution. Also, I have not been contacted as yet after I raised this. Vodacom clearly do not care about customer service.
DR
Darynn R's update28 Apr 2019, 14:14
Reviewer Update
Can anyone give me advice on how to take this to the ombudsman so that I can hold Vodacom accountable for this? I still have not received any resolution. Also, I have not been contacted as yet after I raised this. Vodacom clearly do not care about customer service.
DR
Darynn R's updateReviewer Update
30 Apr 2019, 09:05I received a today from a consultant called Dean Davids. I am posing this up to add his name to the people that are not helping. Just keeping evidence for the ombudsman.
Ironically, I got a call from Vodacom yesterday to sell me a data package!!
DR
Darynn R's update30 Apr 2019, 09:05
Reviewer Update
I received a today from a consultant called Dean Davids. I am posing this up to add his name to the people that are not helping. Just keeping evidence for the ombudsman.
Ironically, I got a call from Vodacom yesterday to sell me a data package!!