CA
Craig A
1 reviews | Active since Jan 2019
23 Jan 2019, 10:00
VODACOM OVERCHARGED NEAR R18000 & WONT REFUND!!!
We have been disputing ********** data charges we have been billed for in June 2018 for months now and the Vodacom employees have taken the approach of just not replying to any correspondence.
We have been trying to get clarification on a near R18000 bill we were charged for data on a sim card, at a near 100mb per minute nearly every minute in June.
After receiving various reports, Vodacom has not bothered to respond since 22 November 2018 to the many many emails!!
Every time we have gone to VodaWorld, we have been promised the world and received nothing but a simple "this can't be handle at store level, someone will email you!"
Enough now!!! We need this matter sorted ASAP!!!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
23 Jan 2019, 11:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 Jan 2019, 11:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
23 Jan 2019, 13:27Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. You may also contact Vodacom Business directly on *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. You may also contact Vodacom Business directly on *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team
Vodacom's reply23 Jan 2019, 13:27
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. You may also contact Vodacom Business directly on *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. You may also contact Vodacom Business directly on *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team
CA
Craig A's updateReviewer Update
30 Jan 2019, 08:34STILL NO RESPONSE!!! YOU CALL PROMISING TO GET IN TOUCH WITH THE GUY RESPONSIBLE FOR ALL THESE REPORTS AND NOOOOOOOOO ONE HAS BOTHERED TO CONTACT US!!!! GOING INTO THE 3RD MONTH OF ZERO RESPONSE TO EMAILS, YOUR FACEBOOK PAGE, YOUR HELLOPETER RESPONSE NOR YOUR CUSTOMER CARE CENTRE !!!!!!!
CA
Craig A's update30 Jan 2019, 08:34
Reviewer Update
STILL NO RESPONSE!!! YOU CALL PROMISING TO GET IN TOUCH WITH THE GUY RESPONSIBLE FOR ALL THESE REPORTS AND NOOOOOOOOO ONE HAS BOTHERED TO CONTACT US!!!! GOING INTO THE 3RD MONTH OF ZERO RESPONSE TO EMAILS, YOUR FACEBOOK PAGE, YOUR HELLOPETER RESPONSE NOR YOUR CUSTOMER CARE CENTRE !!!!!!!
CA
Craig A's updateReviewer Update
30 Jan 2019, 08:34VODACOM PROMISING THE WORLD AND DOING NOTHING MORE THAN *****ING R18000 FOR THEIR CUSTOMERS !!!!!!!
CA
Craig A's update30 Jan 2019, 08:34
Reviewer Update
VODACOM PROMISING THE WORLD AND DOING NOTHING MORE THAN *****ING R18000 FOR THEIR CUSTOMERS !!!!!!!