VODACOM OVERCHARGED ME WITH OVER R7000!!!

<p>Since 1/8/2016 Vodacom changed my top-up account (R900) to an open line account.</p> <p> </p> <p>When I inquired this with customer service, they informed me that I did this via the call center. I asked for evidence but this has been denied. Why are you denying me of my own voice recording?</p> <p> </p> <p>I also inquired this at the Paarl Mall Vodacom branch & was informed by two employees that they were horrified that Vodacom would have offer me this package. They could also not assist me as I had been in contact with customer service already.</p> <p> </p> <p>Vodacom has offered me a refund of R2801.25. Why would Vodacom refund me 40% of the total amount over charged???</p> <p> </p> <p>I requested a cap on my account of R700 on 2/12/2016. The following amounts went of my account after I requested the cap:</p> <p>Current balance as at 7 Feb: R878.07</p> <p>1 Feb: R1417.23</p> <p>3 Jan: R3300.17</p> <p>Why has this not been capped as requested?</p> <p> </p> <p>I have been a loyal Vodacom customer for over ten years. Sheryl Moodley (ECLO) has advised me to contact the branch to request a cancellation fee.</p> <p> </p> <p>VODACOM, why can no one take responsibility for this or at least pick up the phone and help me sort out this matter. I have no control over the amounts VODACOM is debiting my account with and affordability is becoming a serious problem.</p> <p>PLEASE CAN SOMEONE PICK UP THE PHONE & HELP ME!!! Account number: I ********** </p>