MM
Michelle M
1 reviews | Active since Apr 2018
17 Aug 2023, 08:19
Vodacom overcharged me
I took out a new contract and was advised that my new premium will be R359. After a month it was just automatically increased to R374 without consent. Now after 3 months I get an account for R547. They just charged me R172 for a 3 gig I NEVER REQUESTED. I'm busy with them now and they canceled the 3gig per month now which I never asked for. I want them to take that 3gig back from my data balance and decrease my account to what it should be. Now I'm not getting any positive replies. I have all proof of emails. This is NOT acceptable!! I would love someone to get back to me urgently!!
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Replies (2)
Vodacom's replyOfficial
17 Aug 2023, 09:37 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Aug 2023, 09:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Aug 2023, 13:12Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate the T&B Bonus Data 3GB 25% Discounted bundle has been deactivated.
With regards to the price increase:
Please note that we have done our utmost to keep the increase across our contracts as low as possible and made sure that we have added value to your contract in the form of data or airtime. Price increases are sadly unavoidable, given the circumstances outlined in the communication sent to you.
Regards
Vodacom Consumer Website Team
Our records indicate the T&B Bonus Data 3GB 25% Discounted bundle has been deactivated.
With regards to the price increase:
Please note that we have done our utmost to keep the increase across our contracts as low as possible and made sure that we have added value to your contract in the form of data or airtime. Price increases are sadly unavoidable, given the circumstances outlined in the communication sent to you.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Aug 2023, 13:12
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate the T&B Bonus Data 3GB 25% Discounted bundle has been deactivated.
With regards to the price increase:
Please note that we have done our utmost to keep the increase across our contracts as low as possible and made sure that we have added value to your contract in the form of data or airtime. Price increases are sadly unavoidable, given the circumstances outlined in the communication sent to you.
Regards
Vodacom Consumer Website Team
Our records indicate the T&B Bonus Data 3GB 25% Discounted bundle has been deactivated.
With regards to the price increase:
Please note that we have done our utmost to keep the increase across our contracts as low as possible and made sure that we have added value to your contract in the form of data or airtime. Price increases are sadly unavoidable, given the circumstances outlined in the communication sent to you.
Regards
Vodacom Consumer Website Team
Best regards,