MS
Marius S

1 reviews | Active since May 2019

18 Mar 2025, 16:56

Vodacom overcharged Cellphone deals

Can you please explain to me the following:

This weekend I visited a Vodacom store in Loch Logan Waterfront in Bloemfontein. When arriving at the store I informed the shop assistant that I was looking for a Samsung A25 for one of my employees. After checking availability the employee confirmed that they do have in stock. After waiting for a while a lady (whom) I believe was the manager approached me and offered to assit me with my perchase since I was doing a cash sale and not a contract. After a while of waiting the lady explained to me that she was having trouble locating the cash deal code on their server. I showed the price to the lady various times in the booklet I was handed. After almost a hour and after the lady spoke to the owner I was given a price. Needles to say that this was not the price in the booklet. Later that same day after doing some price comparison it became evident that I paid more than R2000 more for my device than I was supposed to have. Thank you Vodacom

0
Replies (2)
Vodacom
Vodacom's reply18 Mar 2025, 22:06
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 
MS
Marius S's update25 Mar 2025, 10:31
Reviewer Update
Zero response!!!!!!!