1 reviews | Active since Aug 2016

13 Aug 2016, 14:20

Vodacom Overcharge on account

<p>Hello </p> <p> </p> <p>I did an upgrade on my data line in July 2016, the contract would only take place on the 1st August when I would get my monthly 10GB. When I got my July bill I was charged for the 10GB R329 however I never got the 10GB for the month of July . I have logged a call with Vodacom The service request reference S3-G3Z29-9LTT2 on the 7th August but I have had no feedback apparently Vodacom called me on the data line. </p> <p>But when Vodacom wants to offer you deals or upgrades etc they will call you on all the numbers on your profile even your landlines numbers . </p> <p>I would like my account to be sorted out ASAP. </p>

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Replies (1)
Vodacom
Vodacom's reply14 Aug 2016, 07:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team