VODACOM OVERCHARGE AND LIE TO CUSTOMERS

I am extremely disappointed with Vodacom’s handling of my recent phone upgrade. - I was quoted R547.97 to include all charges with 1GB data and 50 minutes. - Vodacom has been charging me R774.96, which is far above the agreed amount. - When I called to complain, the agent admitted the Upgrades Department made a mistake – but that is not my problem. - Instead of fixing it, they reduced my package to 700MB and 50 minutes and told me the new amount would be R588, which is still not what I signed up for. This is unacceptable. Vodacom is *****ing my money by charging more than what was agreed. I demand: - A refund for the overcharges. - My package to be restored to the original agreement (1GB + 50 minutes at R547.97). - Vodacom to honour the quoted price and stop misleading customers. I will escalate this matter further if Vodacom does not resolve it immediately.

I WOUD GIVE NO STARS