Vodacom overcharge (***** against Customers)

Vodacom has been charging me on a monthly basis for a contract and some electronic device that I know absolutely nothing about: 1. A monthly charge of R150 for 24 months iro of a number that I never had and never used. When I discovered this I cancelled my debit order and paid my monthly contract fee via EFT. They kept on charging despite numerous calls, a ***** report and countless emails. Needless to say they did nothing except start threatening me due to arrears on my account. 2. On renewing my contract we found a R39 pm charge, for last two years that no-one can tell me what it was for. Now my arrears start increasing due to point 1 and 2.

These issues were raised with Accounts, Customer care and the Vodacom store in Cradle Stone mall. No response, no assistance and no support to sort out their *****ulent charges to my account. You cannot speak to an individual that is willing to help, cannot get through to any senior staff. To all Vodacom users - check your account they overcharge and charge incorrect additional charges. As you pay by debit order they collect the invoice amount - beware Vodacom is not an honest business to deal with, no customer service and no assistance to sort out their own mistakes or well planned over charges. I can proof every statement above via the call records and numerous emails to them.