Vodacom overcharge
I received a phone call from vodacom saying: bcoz I am overcharged on data they will cancel my prev data number and give me a new sim card. R50 cheaper and 4 times more gigs. New sim card received and not used. now I am getting charged for both sims. Not as per telephone call. I asked for a call back via vodacom website and query not resolved yet. Give or take 2 week
Regards tjaart ********** 042
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Replies (2)
Vodacom's replyOfficial
03 Apr 2019, 07:37 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Apr 2019, 07:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Apr 2019, 08:59Dear Customer
As per our telephonic conversation today we have authenticated you successfully and credits was processed for the amount of R137.75(excluding vat).
Regards,
Vodacom Consumer Website Team
As per our telephonic conversation today we have authenticated you successfully and credits was processed for the amount of R137.75(excluding vat).
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Apr 2019, 08:59
Official
Dear Customer
As per our telephonic conversation today we have authenticated you successfully and credits was processed for the amount of R137.75(excluding vat).
Regards,
Vodacom Consumer Website Team
As per our telephonic conversation today we have authenticated you successfully and credits was processed for the amount of R137.75(excluding vat).
Regards,
Vodacom Consumer Website Team
Best regards,