AB
Aya B

1 reviews | Active since May 2015

19 May 2015, 12:10

Vodacom Overbilling me

Hi, <br> <br> I opened a contract with Vodacom in Oct '13 (R720 p/m), never have I received an invoice from them. February '14, my line was migrated to corporate then another a second line was opened for R139 p/m, which was also corporate. My previous employer was liable for R350 of the R720, the rest I paid for, but for the R139 p/m line was fully covered by the company.<br> <br> End of Feb a request for migration of the two line from corporate to personal was logged and processed, but I do not know why the *********** stuff did not use the correct bank details I gave them Oct '14. Anyway, all of a sudden, when my account is personal, I get billed incredibly high amounts? Why all of a sudden my data usage escalated to whatever level you people are billing me? <br> <br> Now I have been soft-locked and still expected to continue paying the contract when I can't do anything on the phone? Now some guy dealing with this request I opened has put the request on \pending"'til 1st June! WHAT?! A request I opened on the 5th May '15! Why are you so greedy Vodacom? REVOLTING Service you offer"

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Replies (1)
Vodacom
Vodacom's reply19 May 2015, 12:31
Official
Hello Aya Bold,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team