NR
Neels R
1 reviews | Active since Sept 2023
31 Jan 2024, 13:43
Vodacom overbilling
I have shared my complaint on various platforms about an account query with Vodacom where they deliberately overcharge customers and the problem is never resolved. An agent just pulled up his shoulders we have reached a dead end
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Vodacom's replyOfficial
31 Jan 2024, 13:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply31 Jan 2024, 13:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team