Vodacom over promising and under delivering....

On 28 September 2017 i did the following review on Hello Peter: "I did a cellphone upgrade in January 2017 at Vodacom Richards Bay. My upgrade included Free Deezer Premium for 24 months and Top Dog Voucher. I have logged calls and sent email to the Richards Bay branch and Vodacom customer care. Vodacom Customer Care said the branch must issue the Deezer voucher and Richards Bay Branch said Vodacom Head office must issue the Deezer Voucher thus passing the buck. For 9 months now i have been paying for something i have not received..... To date no one has come to the party. Very bad service over promising and under delivering...." Vodacom responded @ 11h39 that day, Vodacom responded with there generic response "Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details. Regards, Vodacom Consumer Website Team"

Its now 12 days later and still no one of Vodacom has contacted me, thus once again Vodacom over promising and under delivering!