SV
Selwyn V

1 reviews | Active since Feb 2011

19 Dec 2020, 00:05

Vodacom Over price insurance

So I’ve been a client of Vodacom for over 18 years, due to unemployment my partner took over my contracts or rather start new contracts. Meaning I am very loyal. However vodacom have shown us the finger. My partner now contract holder just upgraded two contacts for my daughters with the same phones decided to Vodacom provide us with insurance for double the insurance price for the same device. To put in layman’s terms my iPhone 8 Plus has a premium of R290 for 23k cover whiles one of my daughters have a p30lite worth 6k with a R325 premium. You do the maths. We decided not to pay the insurance amount for the one device and I am not exaggerating get at minimum 10 calls a day. Yet for enquiring this more than 20 times we now poor payers

0
Replies (1)
Vodacom
Vodacom's reply19 Dec 2020, 10:39
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team