1 reviews | Active since Feb 2017

06 Feb 2017, 12:24

VODACOM OVER PAYMENT

<p>I'm utterly disappointed with Vodacom with their incompetency and ***** tendencies.</p> <p>They debited an incorrect amount on my Account in January and when i queried they said they'd solve this problem.... it't been a MONTH now and NO ONE from Vodacom has contacted me to deal with this and they have not refunded me my money back yet.</p> <p>This is totally unaccepatable from such a reputable company, it is very bad customer service for someone who never miss a debit order.</p> <p> </p> <p>I'm really disappointed, need to cancel my contract</p>

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Replies (1)
Vodacom
Vodacom's reply06 Feb 2017, 12:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,