PN
Patrick N

1 reviews | Active since Jun 2014

10 Mar 2017, 19:57

VODACOM OVER CHARGING ME

<p>I am so sad that Vodacom is still overcharging me. No changes has been made so far. They promised me that their consultant will contact me, but to date I did not get any call from them, instead I get a call from voice machine stating that I am in arrears with R123.00. I will never pay this money. They are disturbing my peace of mind. This tells me that they are dishonest. It is only that I do not know my rights as to where I should report them</p>

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Replies (2)
Vodacom
Vodacom's reply11 Mar 2017, 06:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply23 Mar 2017, 14:17
Official

The reported instance has been reviewed and addressed.

Please refer to our recent to our correspondence communicated.

Kindest regards

Elroy