TZ
Thys Z
1 reviews | Active since Sept 2019
19 Sept 2019, 13:48
Vodacom Over charging!
How is it possible to be charge R150 per minute??? R300 for 2 min!!! When a complaint got logged, no feedback was given from Vodacom. I called and the operator said I’m reading the sms wrong. Some will be in contact with me. Next working day I received an sms that the case number was handed over for action, 5min later later I received another sms that the case was closed with no communication / feedback. Upon phoning them once again, the replay was “That is our cost”
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Vodacom's replyOfficial
20 Sept 2019, 07:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Sept 2019, 07:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
26 Sept 2019, 14:37Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was dealt with and feedback was provided and is now resolved. Regards Consumer Website Team
Vodacom's reply26 Sept 2019, 14:37
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was dealt with and feedback was provided and is now resolved. Regards Consumer Website Team