MJ
Mark J
1 reviews | Active since Sept 2016
22 Jul 2019, 13:58
vodacom over charging
I have a contract that was originally R169pm. I received a call from vodacom for a better deal at only R199pm. I accepted but then got invoiced for R418.39. I refused to pay and my services got suspended. I phoned vodacom and cancelled the "better deal". I paid the R418.39 as I had no choice. My current bill is now again R398.09. If this "better deal" **** is not cancelled immediately and I am not credited I will not be upgrading and will drop vodacom as soon as my contract expires. This behaviour is disgusting and has to stop.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
22 Jul 2019, 14:03Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Jul 2019, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Jul 2019, 15:02Good day Mark,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Jul 2019, 15:02
Official
Good day Mark,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,