HM
Hashim M

1 reviews | Active since Nov 2009

04 Oct 2018, 05:57

Vodacom over charging

Good day I’ve requested a porting from Vodacom on the 1 Oct today is the 4 Oct and still to be done. My reasons: no cli thought I’ve requested numerous times to be sorted, my airtime and data flys off roller, I’ve got some music on my ringtone which I’ve never subscribed to. Every time I try to buy a contract I’m not credit viable agents call try to and can’t get it right saying they’ll call back never to one such consultant was Sameera.

I’ve bought my fones cash and I’ve got this years new model and if I can do that why aren’t I credit viable.

But the biggest gripe is my data I purchase a bundle and I’ve not even put on data and I get an sms 700mb left of 1gb. Let’s not get into the costing of the data which is ridiculous. I come from overseas obviously stump founded how little data I’ve used as I’m used to using 1gb in a day. So now where the hell does all the data go, most companies don’t charge for social networks like WhatsApp. Now with Telkom not only the costing but R100 of airtime lasts me more than a week. Vodacom stop holding my number and port me!!!! Thank you and goodbye

0
Replies (3)
Vodacom
Vodacom's reply04 Oct 2018, 06:32
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

HM
Hashim M's update04 Oct 2018, 08:41
Reviewer Update
Good day Please can you port my number immediately I don’t wish to speak to any more *********** consultants. As I see it Vodacom is exploiting the consumer and don’t wish to be part of this service any longer. Please port my number or else you forcing me to stay with yourselves!! And that’s a crime. Port it immediately thank you
Vodacom
Vodacom's reply04 Oct 2018, 16:47
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, we have advised accordingly.

Regards

Consumer Website Team

Best regards,