VODACOM OVER CHARGES YOUR ACCOUNT AND THEY JUST DONT GIVE A **** ABOUT EXPALIN WHY

<p>ITS BEEN 3 WEEKS NOW GOING ON THE 4TH IF IM NOT MISTAKEN. IVE LOGGED AN ENQUIRY ABOUT MY BILLING ACCOUNT FOR DECEMBER'16. FIRST CALL LOG WAS ON 20 JAN'17 AT 16:53. AFTER REQUESTING AN ITEMISED BILLING 3 TIMES TO BE SENT TO MY EMAIL WHICH ALL 3 TIMES DIDNT WANNA OPEN I FINALLY GOT IT. I DIDNT EVEN RECOGNIZE ANY OF THOSE INTERNATONAL NUMBER ON THAT BILL. THEN I GOT PUT THROUGH TO THEIR CONTRACT DEPARTMENT, SPOKE TO A GUY NAMED ASHLEY. HE TOLD ME HE COULD SEE ON THEIR SYSTEM ITS NOT ME WHO IS SENDING MESSAGES OR ANY CALLS FROM MY ACCOUNT WHICH IS CAUSING MY INSTALLEMENT TO BE WAY OVER THEN WHAT ITS SUPPOSE TO BE. MIND YOU I GET FREE MINUTES AND SMS EVERY MONTH WHICH I HARDLY FINISHED. THEN ASHLEY TOLD ME HE WILL LOG AN INVESTIGATIONS INTO MY ACCOUNT AND FORWARD IT TO THEIR "SOLUTIONS" DEPARTMENT WHICH THUS FAR HAS SOLVED DAMN NOTHING IM STILL WAITING FOR FEEDBACK. YOU SHOULD CHANGE DAMNTHAT DEPARTMENT NAME COS IT SOLVES DAMN NOTHING! NO REF GIVEN. DROP THE CALL. NOW A WEEK HAS GONE BY STILL NOTHING FROM THEM. I CALL THEM AGAIN ON 27 JAN AT 16:53. SPOKE TO NOMPULELO THIS TIME. SHE SAYS NO DAMN CALL HAS BEEN LOGGED BUT SHE CAN SEE WHEN I PHONED THE PREVIOUS WEEK WHEN I CALLED. NOTHING WAS ESCALATED SHE SAYS. YOU CAN IMAGINE MY FRUSTRATION AT THIS POINT. SHE GIVES ME REFERENCE THIS TIME. AFTER ASKINGTO SPEAK TO THE MANAGER AND HOLDING FOR 10 YEARS FOR A MANAGER SHE SAYS THE MANAGER IS BUSY. DID I LOOSE MY MARBLES ON THIS GIRL COS ANOTHER PAYMENT IS ABOUT TO GO OFF WITH THE SAME PROBLEM!!!!WHERE IS YOUR CUSTOMER SERVICE VODACOM!??? YOU TAKING MONEY FROM MY ACCOUNT WITH UNEXPLAINABLE DAMN REASON!!! TODAY IS 02 FEB'17 AND IM STILL AWAITING FOR YOUR MANAGER TO CALL ME AFTER ASKING HER TO GIVE ME DAMN FEEDBACK ON 27 JAN BEFORE END OF OF THE DAY AND I EVEN GAVE HER THE CELL NR TO CALL ME ON! YOUR MANAGER AND STAFF DONT GIVE A DAMN ABOUT CUSTOMER ENQUIRIES! ITS NOT LIKE I HAVE ONLY DAMN ACCOUNT WITH YOU! IVE HAD A FEW SOME OF WHICH IS FINISHED PAID OFF NOW WITHOUT ANY DEBIT ORDERS ****EN BOUNCING!!! I TOLD YOUR STAFF IM GONNA LAY MY COMPLAINT ON SOCIAL MEDIA AND BLAST YOU IF I DONT GET FEEDBACK AND IF YOU DONT GIVE A DAMN COS THIS HAS BEEN DRAGGING ON FOR TOO LONG NOW.......MY WORD!!! YOU REAALY DONT GIVE A DAMN BECAUSE ITS 02 FEB '17, 10:02 NOW AND STILL HAD NO RESPONSE AT ALL FROM YOU SINCE MY LAST CALL.. YOU QUICK TO TAKE PAYMENT FROM ME BUT YOU DONT EVEN HAVE THE DECENCY RESPOND TO MY QUIERY WHICH HAS BEEN DRAGGING ON FOR A DAMN MONTH NOW WITHOUT ANY RESONSE!!!! IT SAD THAT ONE HAS TO GO THIS LENGTHS TO GET A RESPONSE FROM YOU. AND YOU SAY YOU VALUE YOUR CLIENTS! WHAT A LIE! WHY SHOULD I KEEP PHONE AFTER YOU TO GET A RESPONSE FROM YOU??? WHERE IS YOUR CUSTOMER SERVICE??? I WILL TAKE THIS COMPLAINT FUTHER IF I GET NO RESPONSE AGAIN!!!!</p> <p> </p> <p>YOURS TRULY</p> <p>OVER CHARGED CLIENT.</p> <p>JUSTINE</p> <p> </p> <p>P.S HELLOPETER WANTS ME TO GIVE YOU STAR RATING BUT I FEEL YOU DONT EVEN DESERVE A 1 STAR RATING FOR THIS COMPLAINT .</p>