1 reviews | Active since Jun 2016
Vodacom over charges their clients even if they put acc limits on themselves
<p>Vodacom had a very quick response to my first complaint of their call limit function not working when I received a bill of almost R2000 and I got some extra free data too.</p> <p>However the joy only lasted 1 month, their agent made sure the call limit on my account was in place correctly, done by himself on their system. </p> <p>Last month I received a bill of almost R1500 again, how is this possible if the call limit was done 100% from them and this time not from me the client??? </p> <p>Are they *****ing clients money like this cause I have mailed them numerously without any success regarding this issue and tomorrow they would gladly just take the money off my account via debit order if I did not place a hold on the debit order as this is unacceptable and I will not pay money to them that is not owed due to error from their side.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
To date Vodacom has not bothered to contact me & fix their mess. Its costing me to financially suffer a loss due to extra money spend to buy data as my Vodafone Mobile data has been blocked due to non payment of almost R1500 that should be capped to R50 above my contract price whivh is less than R400 a month. This R50 call limit was personally put in place by a Vodacom employee when they contacted me telephonically. Vodacom keep phoning for money, but no 1 is resolving / attending to this error when I tell them about my complaint & the fact that no 1 is assisting me to fix their error in order for me to be able to pay the amount. NO NOW VODACOM IS HARRASING ME WITH EMAILS TO PAY THE WHOLE BALANCE OF MY CONTRACT BY THE END OF THE MONTH. WHY SHOULD CLIENTS SUFFER AND HAVE THEIR CREDIT RECORD NEGATIVELY AFFECTED PLUS ALREADY SUFFER FINANCIAL LOSS DUE TO HAVING TO BUY EXTRA DATA, BECAUSE VODACOM IS NOT ASSISTING ME BUT BLOCKED THE DATA. CLEARLY THEIR STAFF ARE & CAN DO JUST WHAT THEY WANT TO, DEFINITELY WILL NEVER ADVISE ANYONE TO US VODACOM AFTER THIS.
To date Vodacom has not bothered to contact me & fix their mess. Its costing me to financially suffer a loss due to extra money spend to buy data as my Vodafone Mobile data has been blocked due to non payment of almost R1500 that should be capped to R50 above my contract price whivh is less than R400 a month. This R50 call limit was personally put in place by a Vodacom employee when they contacted me telephonically. Vodacom keep phoning for money, but no 1 is resolving / attending to this error when I tell them about my complaint & the fact that no 1 is assisting me to fix their error in order for me to be able to pay the amount. NO NOW VODACOM IS HARRASING ME WITH EMAILS TO PAY THE WHOLE BALANCE OF MY CONTRACT BY THE END OF THE MONTH. WHY SHOULD CLIENTS SUFFER AND HAVE THEIR CREDIT RECORD NEGATIVELY AFFECTED PLUS ALREADY SUFFER FINANCIAL LOSS DUE TO HAVING TO BUY EXTRA DATA, BECAUSE VODACOM IS NOT ASSISTING ME BUT BLOCKED THE DATA. CLEARLY THEIR STAFF ARE & CAN DO JUST WHAT THEY WANT TO, DEFINITELY WILL NEVER ADVISE ANYONE TO US VODACOM AFTER THIS.