MH
Maritza H

1 reviews | Active since Aug 2011

09 Feb 2017, 11:33

Vodacom over charges

<p>After deciding not to upgrade in November 2016 Vodacom decided to remove my Call limit without my consent and overcharge my account with over R2000- </p> <p>I called to CANCEL my contract on 01 November 2016, Vodacom decided NOT to cancel my account. And kept running charges. As I run a business from my number I have now been forced to change numbers as Vodacom did NOT switch my number to PAY AS YOU GO as promised in November. </p> <p>Thousands have been lost due to clients not being able to reach me. After numerous emails to and from Vodacom I am still without my number and am afraid my number will be given to someone else. Also Vodacom admitted to overcharging my account and not cancelling my contract on their own accord. Stay away from Vodacom if you don't want this to happen to you! A lifelong client has now been lost due to greedy attitude! Cell number in question ********** 140</p>

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Replies (1)
Vodacom
Vodacom's reply09 Feb 2017, 11:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team