pM
precious M
1 reviews | Active since Oct 2012
14 Jul 2023, 10:26
Vodacom over charge my account and ignoring my request
Vodacom over charged me, it took them almost a year to fix my contract but never pay me back what they overcharged. They have been sitting on my request for more than 3 months now, every time I call they tell me that the issue has been escalated, God knows when it will eventually rich the right person. I had to take out a loan to get my account running to cover for the R3 000 they over charged me.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
14 Jul 2023, 11:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Jul 2023, 11:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
pM
precious M's updateReviewer Update
01 Aug 2023, 10:44Dear Vodacom,
Please note that all these changes happened with your financial year so the national price increase cannot make part of your explanation here. I had explained the same 2 weeks ago to Leon your consultant and re-iterated n the email I sent him together with an invoice showing him the overcharge in the months of January, February and March this year and he never came back to me. I have followed up more that 3 times, still no response from him. Can you please check my account and see what happened there and stop making assumptions. I need my money not these silly explanations.
Please note that all these changes happened with your financial year so the national price increase cannot make part of your explanation here. I had explained the same 2 weeks ago to Leon your consultant and re-iterated n the email I sent him together with an invoice showing him the overcharge in the months of January, February and March this year and he never came back to me. I have followed up more that 3 times, still no response from him. Can you please check my account and see what happened there and stop making assumptions. I need my money not these silly explanations.
pM
precious M's update01 Aug 2023, 10:44
Reviewer Update
Dear Vodacom,
Please note that all these changes happened with your financial year so the national price increase cannot make part of your explanation here. I had explained the same 2 weeks ago to Leon your consultant and re-iterated n the email I sent him together with an invoice showing him the overcharge in the months of January, February and March this year and he never came back to me. I have followed up more that 3 times, still no response from him. Can you please check my account and see what happened there and stop making assumptions. I need my money not these silly explanations.
Please note that all these changes happened with your financial year so the national price increase cannot make part of your explanation here. I had explained the same 2 weeks ago to Leon your consultant and re-iterated n the email I sent him together with an invoice showing him the overcharge in the months of January, February and March this year and he never came back to me. I have followed up more that 3 times, still no response from him. Can you please check my account and see what happened there and stop making assumptions. I need my money not these silly explanations.