Vodacom over charge data
<p>Good day </p> <p>I'm writing this massage to launch complain against Vodacom for over charging me on the data when we went to Mauritius on the 12 February, when we land 2 hours later I received sms from Vodacom saying that I have used R2000 on the datas and just keep on going meaning they where changing me R2000 every minute until it got to R50 0000 on Tuesday and I decided to switch off my phone when I come back to South Africa I contacted Vodacom I asked them ,but they told me that they will give me discount to pay R35 000 but I want to know why they charging me R2000 very minute no one come back to me </p> <p> </p> <p>can you please help me to resolve this matter </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good day
I'm still waiting for your consulted to contact me but I haven't hear anything from you the only thing I received is a bill of R53000 that is due month end if I don't get any one to phone me and resolve this matter I will go to radio on 702 to expose you .
Good day
I'm still waiting for your consulted to contact me but I haven't hear anything from you the only thing I received is a bill of R53000 that is due month end if I don't get any one to phone me and resolve this matter I will go to radio on 702 to expose you .
Data usage report emailed to client.
Regards
FM
Best regards,
Data usage report emailed to client.
Regards
FM
Best regards,