GK
Gail K
1 reviews | Active since Apr 2022
12 Jan 2023, 08:39
Vodacom over charge
Please check your bills from Vodacom. They add extra charges, not approved or requested. I already complained and requested correction on numerous occasions via email as well as telephonically, and they do nothing to correct my bill.
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Replies (2)
Vodacom's replyOfficial
12 Jan 2023, 10:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Jan 2023, 10:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
GK
Gail K's updateReviewer Update
16 Jan 2023, 13:54I did not request VAS to be deactivated. If you contact me like you said you will do I can explain my issues. I am referring to extra data and voice bundles which were not requested that is added on my bill. PLEASE DO NOT DEACTICVATE THE VAS SERVICE. Vodacom is really not on standard. For you to decide what should be cancelled. This is beyond pathetic.
GK
Gail K's update16 Jan 2023, 13:54
Reviewer Update
I did not request VAS to be deactivated. If you contact me like you said you will do I can explain my issues. I am referring to extra data and voice bundles which were not requested that is added on my bill. PLEASE DO NOT DEACTICVATE THE VAS SERVICE. Vodacom is really not on standard. For you to decide what should be cancelled. This is beyond pathetic.