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Candice R
1 reviews | Active since Jun 2018
08 Dec 2020, 17:11
Vodacom over billing because of their mistake!!!
In September I tried cancelling my Mom's number but they convinced me to take their R39 deal. I first had to make sure her previous Bill's were paid up first. Then I see they have billed us R120 a month!!! No one could help, was handed over from one department to the other. However I find out that they UPGRADED my mom's phone instead of DOWNGRADING!!! SO now I have to pay over R200 for their mistake!!!!!
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Replies (2)
Vodacom's replyOfficial
09 Dec 2020, 07:18Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Dec 2020, 07:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Candice R's updateReviewer Update
11 Dec 2020, 11:47Good Day
I still have not been contacted as yet.
Please urgently call me on ***.
I still have not been contacted as yet.
Please urgently call me on ***.
CR
Candice R's update11 Dec 2020, 11:47
Reviewer Update
Good Day
I still have not been contacted as yet.
Please urgently call me on ***.
I still have not been contacted as yet.
Please urgently call me on ***.