VODACOM OVER BILLING AND SUSPENDING MY FIBRE LINE THAT I NEVER APP**** FOR

To whom it may concern

My name is Keith Aimes , my ID number is ‪***‬ and i stay in 20 Jan Van Riebeeck Avenue , Ruyterwacht , Cape Town . I have two accounts by Vodacom , one is for fibre to the home and a contract phone that i opened on Sunday 23/1/2022 at N1 City Shopping centre

The account I am having a problem with is the fibre to the home and ever since my house was connected i have been paying R497 a month that gets deducted from my banking account on the 28th of each month. In the course of January 2022 i received a billing via SMS of R497 . As it came closer to the end of the month i saw on the Vodacom app that i owe an amount iof R1691,09 AND I PHONED ‪***‬ and lodged a complaint otherwise i would not be able to pay my medical aid . Vodacom gave me a ref SR220123 - 550511 and the consultant indicated the billing does not make sense but it looks like they double billing me . Three days after that i received a email indicating that Vodacom refers to my email for statement sent , credit was requested and approved which will reduce the balance on your vodacom account .

I then received notification that my account for January 2022 is R704,91 and again contacted Vodacom ‪***‬ and i indicated my monthly instalment is R497 and another reference number was given on 25/1/2022 which is SR220126 - 564466 . After phoning several times the consultants kept on telling me its been attended to and consultants promised to phone me back which never happened.

Then the very next day i receive an email indicating that sales order SO220124 - 851759 / Billing account ‪***1‬ is a request for cancellation of the fibre to my home from 1/2/2022 so i once again contacted ‪***‬ and indicated that i never made this request and this was on the 26/1/2022 and a reference number was given which SR220127 - 569289 .

i phoned Vodacom every day at about 14:00 and got told its been attended to , i also just got notification via SMS that Vodacom deduction of R704,91 i am also afraid now that on the 1st February 2022 my fibre line is going to be suspended and i wont be able to work because i work from home and my employer will dismiss me because one of the conditions of my employment is to have internet and i am getting no servive or urgency from Vodacom to resolve these disputes besides Vodacom taking my money.

I am not a rich man and struggle to feed my family and COVID - 19 impacted my family badly financially and then you get this treatment from Vodacom so it will be really appreciated if some serious intervention takes place because i cant afford to go without the fibre as i do not want to lose my job or Vodacom over billing me.

I hope some see my cry for help in this matter because I am at my wits end dealing with Vodacom

Regards Keith Aimes ‪***