ER
Estelle R
1 reviews | Active since Jun 2015
29 Oct 2018, 22:06
Vodacom outstanding payments query
I've been in arrears with Vodacom for about 8 months due to unemployment, I'm finally in a position to start settling my account. I've been making payments for the last three months and am trying to get my stuff sorted, I've done numerous emails to Vodacom to ask them to send me an updated statement so that I know how to go about further settling my outstanding debt, no one and no one has been able to assist me with this, I've done a request on their FaceBook page, I've sent sms requests, I've done several emails, but no joy whatsoever.....can someone assist please?
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Replies (3)
Vodacom's replyOfficial
30 Oct 2018, 07:15Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Oct 2018, 07:15
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ER
Estelle R's updateReviewer Update
31 Oct 2018, 13:28Thank you, but just to note I've not received any correspondence yet and also it's best to contact me via email as I work at night and sleep during the day. Kind regards
ER
Estelle R's update31 Oct 2018, 13:28
Reviewer Update
Thank you, but just to note I've not received any correspondence yet and also it's best to contact me via email as I work at night and sleep during the day. Kind regards
ER
Estelle R's updateReviewer Update
07 Nov 2018, 12:31I have today finally been contacted by one of Vodacom representatives and have never felt so angry in all my life. Being threatened by judgements and summons being served etc whilst I merely asked for a statement and also confirming to him that I've been paying it off for the last 4 months and will continue to do so but I do need to see my statement. This type of behavior I'm definitely not letting go I'm taking this further because this was abusive threatening harrsing behavior from a vodacom representative no less!!!!
ER
Estelle R's update07 Nov 2018, 12:31
Reviewer Update
I have today finally been contacted by one of Vodacom representatives and have never felt so angry in all my life. Being threatened by judgements and summons being served etc whilst I merely asked for a statement and also confirming to him that I've been paying it off for the last 4 months and will continue to do so but I do need to see my statement. This type of behavior I'm definitely not letting go I'm taking this further because this was abusive threatening harrsing behavior from a vodacom representative no less!!!!