Vodacom : Outstanding credit due to customer since August 2018

Fact. 28 Aug 2018. Vodacom put through an unauthorised debit order for R 630,31 (reference ********** 739 QV380413) despite my records showing I pay by EFT. I incurred a bank honouring fee of R 131,14. To date, despite numerous Hello Peter posting, e-mails to and fro (e.g. ********** and phone calls, the credit due from Vodacom has still not been received. I have provided a copy of my bank statement as proof. I have had my account suspended several times since I have been short paying my monthly fees but Vodacom are so disorganised and unprofessional, they still cannot get their act together.