VODACOM - OUTSOURCED CALL CENTRE MONDIAL MOBILE **********

<p>This is actually a very unfortunate event that spoils relationships between entities that have operated smoothly but then a third party - Mondial Mobile steps up to destroy good faith and relations.</p> <p>Reason for involving Vodacom is because that is what is advertised and offered and there has to be some SLA in place as a contracted supplier of Vodacom.</p> <p>I recently took up the offer from this telemarketing centre on a router with 5 GIG data at R 199 per month. Its a standard deal that is offered across all networks. I have several Vodacom contracts ongoing and even though I'm reluctant to take up offers from a telemarketing centre, I trusted it to be legit because it is contracted company servicing Vodacom products.</p> <p>I took up the recorded offer because a Microsoft Office 365 one year subscription was offered with it. Bonus...I was just in the market for it.</p> <p> </p> <p>Delivery was more than a week late - the agent got my address details wrong - Acceptableto a degree.</p> <p> </p> <p>RAM Couriers delivered the router at my home address and I discovered that there was no Office 365.</p> <p> </p> <p>I make a call to ********** and I was told that they are aware of the situation - apologies but my query will be escalated and I can expect a call back the following day with a resolve.</p> <p>No call received and a week later, I call Mondial again.</p> <p>We start the whole query again as if nothing was reported before. Surprisingly, the operator has access to all my information with Vodacom and even discusses a contract with me that I had taken up since.</p> <p> </p> <p>This time I'm promised that they are looking into my query and I can expect a call within 48 hours.</p> <p> </p> <p>This is just passing on calls - there is NOTHING to look into. I did not receive my Office 365 subscription! Very simple - send it, that's all.</p> <p>Clearly, I dont believe it will be resolved. This is theft under false pretence. I pay for a packaged product and only receive half of it while still paying full price.</p> <p>Obviously Vodacom should know about this and take action against a contractor who is now ruining brand</p> <p>reputation and reliability. Entities like this cause consumer insecurity and the greater result means jobs that are lost due to consumers not believing in these type of deals.</p> <p> </p> <p>I am eager to hear from Vodacom what their view is on this type of contractor conduct and or Mondial themselves.</p> <p> </p> <p> </p>