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johannes E
1 reviews | Active since May 2017
14 Dec 2018, 11:55
Vodacom outcourcing chaos.
I was given a new contract by Vodacom but from a outsource company. We agreed to the whole thing and I was quoted a delivery of 5 working days. We waited for this upgrade but nothing happened. I phoned Vodacom and they told me that it was done by a outsourced company and that they cannot give me the contract that we agreed on. I could get it though but at a higher cost. What is the use then if they waste my time like this and making money on me after I already agreed to the new contract?
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Vodacom's replyOfficial
14 Dec 2018, 14:25 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Dec 2018, 14:25
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
jE
johannes E's updateReviewer Update
23 Dec 2018, 07:38There is no **** on this Vodacom. The people that contacted me were very friendly but they could not do anything for me. Although there was a quotation issued there was no invoice generated to deliver or start the contract. That to me said that the staff broke a contract before it even started. They now just say that the contract expired and is no longer available. They do however quote me a new contract at 3 times the price and a amount of data monthly that I would not even use in one year. Maybe there is a **** Vodacom but I must sadly state it is your company that is involved by using a outsourcing company that is not up to your standard.
jE
johannes E's update23 Dec 2018, 07:38
Reviewer Update
There is no **** on this Vodacom. The people that contacted me were very friendly but they could not do anything for me. Although there was a quotation issued there was no invoice generated to deliver or start the contract. That to me said that the staff broke a contract before it even started. They now just say that the contract expired and is no longer available. They do however quote me a new contract at 3 times the price and a amount of data monthly that I would not even use in one year. Maybe there is a **** Vodacom but I must sadly state it is your company that is involved by using a outsourcing company that is not up to your standard.