Vodacom outbound sales taking client for a GAT!!!

I was contacted by Vodacom's outbound sales team as I was due for an upgrade and agreed on the Samsung s20 to be mailed to me via RAM couriers. unfortunately she sent the wrong phone and after numerous calls and emails I am yet to here anything from Vodacom besides lies and utter bull****. "The phone has been discontinued" and "it will take 3-4 weeks to come and collect the wrong phone". Any attempt to get in touch with Vodacom was just time waisted as no-one I reach can do anything apparently besides the outbound sales women who handled my contract. Who is impossible to reach. I am definitely moving to another service provide asap.