Vodacom out of data bundle charges without notifing me

<p>I have been a loyal customer with Vodacom for many years at a Platinum status level (RED VIP). I travel abroad regularly on roaming and average a very high bill with them, I also have 2 data contacts with them which I seldom use when required, mostly working from home and a few hours of gaming a month. I have a master number (my mobile number) linked to these data accounts and this morning they debited my account for ZAR 10K, ZAR 7K being out of data bundle rates, without notifying me on my mobile master number I was running out of data, I religiously purchase data when notified we are running out via the SMS because I logged a call 2-3 months ago that the App no longer works on my IPhone 6S s I can’t even check if I am out of data. The app it hangs and even after deleting and reloading the app it still does not work. I was put on hold for 20 minutes just to be told we are now helping you by putting your data contract on prepaid. I am furious that I get treated like this as a VIP-Loyal account holder by Vodacom. and I think people need to take a stand against this with them, Data Carry over has also been a mystery to me as I keep buying data but it seems to never carry over. Good Luck to all Vodacom customers its time I to rethink my options when it comes to my telco service provider.</p> <p> </p>