LN
Lineshree N

1 reviews | Active since Feb 2015

16 Apr 2018, 21:48

Vodacom out of data bundle charges

I am tired of Vodacom using my airtime automatically every time my data bundle has depleted! They send the warning sms way too late. By the time it arrives everything is sitting at zero. It should not just use airtime when the data bundle is depleted. Learn from your competitors! At least one of them know what is the proper way to design a billing system cause your testing team is definitely not doing they jobs if they can't even pick up this fatal flaw.

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Replies (2)
Vodacom
Vodacom's reply17 Apr 2018, 06:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Apr 2018, 14:17
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic