VODACOM OUT OF BUNDLE **** FAILURE TO NOTIFY CLIENT VIP RED

On 19th April i landed in Seychelles. I received SMS that I was on Travel Saver We had to use google maps to find our accommodation. Which took I believe around 20min. 634MB according to Vodacom on the 20th April , not on 19th when i used it.

The following day 20th April 2018, at 17:29pm received first SMS notifying current roaming at R2000, then 7 minutes later at 17:36 i received a further SMS that current roaming estimated at R4000

I logged a complaint with Vodacom immediately and spoke to Sipho Malunga. Have received no response and no complaint was lodged by him despite my request.

Today 9th May 2018 received the bill , R4606,04 I logged a further complaint and the number is being investigated. Vodacom refused to make a manager available to escalate the problem. S4-VA57A-AI6C. This is not VIP Red service or Corporate Support.

As a consumer I feel obligated to share this with all consumers, cell phone users and business travellers. I accept that I was out of bundle as I was travelling. I do not accept that notification of the amount which Vodacom is obligated to send started at R2000 for the first time when actually it was around R4000 already as the second message 6 minutes later indicated. This is tantamount to *****.

https://www.iol.co.za/business-report/vodacom-facing-missing-data-lawsuit- ********** 0

https://www.iol.co.za/business-report/icasa-amending-data-services-regulations-to-make-data-last-longer- ********** 6

https://mybroadband.co.za/news/cellular/206318-south-african-billionaire-takes-on-vodacom-over-out-of-bundle-*****-charges.html