MM
Mulalo M
1 reviews | Active since Oct 2013
25 Jul 2019, 15:37
Vodacom Out of bundle *******
When ICASA ruling on out of bundle came into effect vodacom sent me an sms saying I will no longer be able to access internet if I do not have data bundle (meaning I will not use airtime for data activities). I even tested this to make sure and I couldn't connect to the internet because I only had airtime and yes it didn't connect. Out of the blue vodacom reversed this and in june my airtime was charged over R80 for out of bundle data costs. After calling customer care yesterday and talking to Tobi I was told I didn't opt in for the service. How was I supposed to opt in to something that was activated when it commenced. Please reimburse my airtime
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
25 Jul 2019, 16:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Jul 2019, 16:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
30 Jul 2019, 15:54Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply30 Jul 2019, 15:54
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team