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Nelson A

1 reviews | Active since Aug 2009

21 Jan 2021, 11:55

Vodacom Order Sent to Incorrect Address

I ordered a phone on the Vodacom website on 14 December 2020 and provided the delivery address of where I was going to be until the 4th January 2021 in case the phone is delivered before then, I also asked them if I can change this address should the parcel not be delivered by that date and they responded that it could be changed - This was communicated via direct messaging on Twitter

On the 4th January 2021, I informed Vodacom of the change in address via direct messaging and they said that the phone will only be received on the 15 January 2021 and I should send updated details then.

On the 15th January 2021, I provided the updated address details and they informed me that they will send the updated details to RAM on the 16th January 2021

On the 18th January 2021, I enquired on the status of the order and again provided the updated address details and was told that the phone will only be received on the 12th February 2021

On the 20th January 2021, I received an sms from Vodacom stating that RAM has received my order and I should receive it within 72 hours, I enquired with Vodacom and they said that they made a mistake and that my order is going to be delivered. I then asked them to confirm that it is the updated address that RAM will deliver to and they AGAIN SAID THAT THE UPDATED ADDRESS HAS BEEN SENT TO RAM.

Today, I receive an email from RAM stating that my parcel is out for delivery and it will be delivered to the WRONG ADDRESS!!!!

I contacted RAM who informed me that Vodacom never updated the address and they can't do anything about it since Vodacom must provide them with these details.

No my order is who knows where and Vodacom does not have the decency to reply to my messages and I can't wait two hours on the phone waiting for someone from Vodacom to assist.

I have ordered online at Vodacom four times already and every single time there are issues, they constantly lie about everything.

I want this sorted out asap.

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Replies (2)
Vodacom
Vodacom's reply21 Jan 2021, 13:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
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Nelson A's update22 Jan 2021, 08:27
Reviewer Update
I contacted Vodacom this morning and I was just informed that they provided the correct address to RAM on the 15th January 2021, which they clearly did not do!!!

Now it seems like they will not do anything further to correct this situation.

Seriously Vodacom you are the worst