Vodacom order dispute

I ordered a laptop and router deal online via Vodacom. On Thursday last week, a call center agent contacted me confirming the order of a laptop and router. Today I received delivery of the router only. I contacted Vodacom to ask when I would receive delivery of the laptop and was informed that I only ordered a router. How did the order change from Thursday till today without me being informed? I was told to cancel the router and reapply online or visit my nearest store, during lockdown how can the latter be suggested? Unfortunately once an order is cancelled, reapplication can only be done after 3 months. I need a laptop to continue working during lockdown to earn an income.