VODACOM or VODA*****

I have an account with Vodacom with several devices on the account. During June of this year I visited a Vodashop in Welkom mall to do two SIM swops and two upgrades. I was able to do the SIM swops, but was informed that the upgrades was only due in October 2019. I explained that these two upgrades was already due because I have never upgraded these contracts since inception. Without being arrogant and after speaking to my husband, we accepted it. We were informed that the Vodacom Legal team would listen to the recordings that was allegedly made and then call me back. Up and till today I have not received ONE call from VODACOM. I logged on to MyVodacom only to see that the date has changed to December 2019. This is Very, Very unacceptable. these two contracts have been in agreement since inception without any upgrades just keeps on being extended. I would LOVE to cancel both of them as it seems like VODA***** is just running me around without SERVICE or RESPECT.