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Annemarie H

1 reviews | Active since Mar 2021

15 Mar 2021, 12:09

Vodacom or Voda****?

I have been trying since 23rd November 2020 to cancel 2 small data contracts which have expired, with no success, 4 months later. I have been to 2 Vodacom branches in our area, same message, please call the number #### to cancel the contracts. No cancellation yet, numerous calls, almost on a daily basis later, and after being a loyal Vodacom client for 32 years!!!! What must I do to CANCEL a contract with Vodacom, get the help of lawyers or what???? This is disgusting service, actually no service and incompetency and looting my money for at least 3 months after quite a number of esteemed Vodacom employees didn't do their jobs. Why can I not go to a Vodacom branch, take my tent and a few meals along, and STAY there until these wretched contracts have been cancelled? Who can assist you in a crises like this???

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Replies (2)
Vodacom
Vodacom's reply15 Mar 2021, 12:20
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
AH
Annemarie H's update15 Mar 2021, 20:17
Reviewer Update
Thank you for your response, but nobody has yet called me. Instead I received the following message: We have received your request to convert ******x to pre-paid. It has been logged and will take effect on 2021-03-31 14:58:24. Please note that any outstanding usage costs will be billed in the next month's billing cycle. We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid. For any queries, please call Cancellations on ***. What the %$#@???? I requested a cancellation, how difficult is that to understand?????????? I did NOT requested a conversion to prepaid, and I DONT WANT TO CONVERT TO ANYTHING!!! I requested a cancellation, and I explained it very clearly over the phone. Please go listen to the recorded phone calls, especially the one made today, 15 March 2021. Please call me asap, I feel like going right to the CEO or the court, for that matter.