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AJ
Antoinette J

1 reviews | Active since May 2016

11 May 2016, 14:05

VODACOM OR VODAGO? EPIC FAIL

<p>Mom buys a new smartphone, bill never exceeds R350 for years, first bill she received R4000 for data? Queries with Vodacom, no she has to pay it. She demands they investigate, never hears from them again. Blocked not only her phone today but also her 3G data to her work pc which is a seperate contract and surely not legal. Now she cannot do her banking for her business as they simply cut her off. She has been paying her normal usage pending the outcome of the so-called investigation that never happened. She only uses whatsapp to contact me with her data thus this amount is not and cannot be correct.</p>

0
Replies (4)
Vodacom
Vodacom's reply11 May 2016, 21:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to help with your query.

Regards,
Vodacom Consumer Website Team

AJ
Antoinette J's update13 May 2016, 13:03
Reviewer Update
Still not resolved; note that neither the cellphone or the data for the business is working. Perhaps Facebook as well and all other social media should know about this lack of service. Awaiting your 'call back' once again.
AJ
Antoinette J's update13 May 2016, 13:03
Reviewer Update
Still not resolved; note that neither the cellphone or the data for the business is working. Perhaps Facebook as well and all other social media should know about this lack of service. Awaiting your 'call back' once again.
AJ
Antoinette J's update16 May 2016, 09:37
Reviewer Update
Note for today; will come back to her in another 48 hours...phone still not working; no progress whatsover.