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Igshaan S
1 reviews | Active since Oct 2017
04 Jan 2020, 08:29
Vodacom or Vodacon
I bought airtime via the standard bank app on the 10th of December 2019. Up until today the 4th of January 2020 I haven’t received my airtime. I made contact with Standard Bank on the 10th and they confirmed that the problem was with Vodacom and they have also escalated it to vodacom but they are awaiting a response from vodacom. I am considering my options with regards to vodacom. One cannot continuously be subjected to such bad service and be expected to remain loyal.
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Replies (3)
Vodacom's replyOfficial
04 Jan 2020, 11:55Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Jan 2020, 11:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Igshaan S's updateReviewer Update
10 Jan 2020, 04:32It’s been 6 days since Vodacom rep**** with “in due course” and I still haven’t heard from them. Poor service all round.
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Igshaan S's update10 Jan 2020, 04:32
Reviewer Update
It’s been 6 days since Vodacom rep**** with “in due course” and I still haven’t heard from them. Poor service all round.
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Igshaan S's updateReviewer Update
13 Jan 2020, 22:05Today is the 13th of January and still no news from Vodacon. Their lack of service and absolute disregard for their clients speaks volumes. I was on the verge of taking out a new contract with them but kudos to them for showing me the error of my ways.
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Igshaan S's update13 Jan 2020, 22:05
Reviewer Update
Today is the 13th of January and still no news from Vodacon. Their lack of service and absolute disregard for their clients speaks volumes. I was on the verge of taking out a new contract with them but kudos to them for showing me the error of my ways.