AS
Amy S

1 reviews | Active since Apr 2013

06 Feb 2017, 07:11

Vodacom or Vodacon????

<p>I got an upgrade last month. The whole point of doing an online upgrade was to avoid the R150 fee. The sales guy assured me there were no charges. Now on my invoice I see I have been billed for it. I am so sick of Vodacom adding things onto my account. Last month it was content services that I never had. I am STILL waiting for that credit. I get some generic impersonal reply from Vodacom on hellopeter and that is also not acceptable. I plan my budget monthly and really cant keep having these unexpected items just added on. I want it removed before the debit comes off, along with the credit. Otherwise, I would like the recording where he makes it clear to me I will be charged. </p>

0
Replies (2)
Vodacom
Vodacom's reply06 Feb 2017, 09:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply08 Feb 2017, 08:53
Official

As per telephonic discussion,feedback provided.

Best regards,