1 reviews | Active since Sept 2016

13 May 2019, 09:22

Vodacom? Or that VodaCon!

Dear VodaCon, today is now day 7 with no internet – That is correct... An entire week! I have called repeatedly and keep getting the same stall call centre reply, yet I am still waiting for someone who actually knows anything to come back to me on a solution or a timeline. In South Africa how are small business supposed to survive than their service providers simply don’t care about them and continue to loot customer pockets. It seems that VodaCon has become just like our government and ONLY look after themselves with little regard or concern for the people who actually put the money on their pockets. Once again VodaCon has out-done themselves with lack of communication, lack of service and above all lack of concern.

To add insult to injury, we have been paying for a 100MB line since we signed up, yet have only ever been on a 10 MB line – Does this not just simply amount to THEFT? THEFT Isn’t that the very definition of taking something and NOT returning on their promise?

Well done VodaCon – You have become yet ANOTHER shining example of uselessness to the people of South Africa.

And on my final note – I have been able to write this post while having been placed on hold. Seems like VodaCon is an excellent ***** of not only money but time as well.

0
Replies (3)
Vodacom
Vodacom's reply13 May 2019, 10:00
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply13 May 2019, 11:52
Official
Dear Frances, 
 Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. 
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. 
 
Regards,
Vodacom Consumer Website Team 
's update13 May 2019, 15:14
Reviewer Update
Still no call or response from VodaCon... Once again placed on hold. Does ANYONE at VodaCon actually do any work?